DrKumo Academy

Patient-Centered Communication

Overview

RPM 212 - Patient or person-centered communication is a type of communication that effectively treats patients with care and concern.  Learn how to build trust, recognize and embrace diversity, and successfully communicate while using remote patient monitoring.

Trainees will be able to converse with the care provider on behalf of patients who use RPM. At the end of the badge, trainees will be able to do the following: 

  1. Engage in Active Listening
  2. Practice empathy
  3. Demonstrate how to build trust
  4. Recognize and respect diversity
  5. Distinguish between clear communication as opposed to unclear statements
  6. Differentiate behaviors that lead/not lead to Collaborative Decision Making
  7. Engage in RPM communication needs
  8. Assess when patients need to call (or get a call from) a doctor  
  9. Communicate with the doctor or nurse practitioner  
  10. Be able to interpret care changes, if any  
  11. Reset the DMP settings, if necessary  
  12. Continue to monitor patient by conversing about the changes and educating the patient, if necessary 
Time Estimate:
3 hours

Course Content

LESSONS
1. What Is Active Listening?

Lesson Content

Introduction
Pop Quiz: Introduction
Practice Empathy
Pop Quiz: Practice Empathy
Practice Scenarios
Pop Quiz: Practice Scenarios
Different Types of Conversations
Pop Quiz: Different Types of Conversations
Pop Quiz: What is Active Listening?
2. Building Trust

Lesson Content

When Trust can be Jeopardized
Pop Quiz: When Trust can be Jeopardized
How To Gain Trust
Pop Quiz: How To Gain Trust
Practice Distinguishing Between Scenarios that Promote/Not Promote Trust
Pop Quiz: Practice Distinguishing Between Scenarios that Promote/Not Promote Trust
Pop Quiz: Building Trust
3. Recognizing Diversity

Lesson Content

Instances when Cultural Differences Affect Health and Care
Pop Quiz: Instances when Cultural Differences Affect Health and Care
Showing Appreciation for Other Cultures
Pop Quiz: Showing Appreciation for Other Cultures
Dealing with Implicit Bias
Pop Quiz: Dealing with Implicit Bias
Pop Quiz: Recognizing Diversity
4. Clear/Unclear Communication

Lesson Content

Lecture with Embedded Case Studies
Collaborative Healthcare Teams
Pop Quiz: Collaborative Healthcare Teams
Dealing with Conflict
Pop Quiz: Dealing with Conflict
Pop Quiz: How to Recognize Conflict
Pop Quiz: How to Resolve Conflict
Using Language that Leads to Collaboration
Pop Quiz: Using Language that Leads to Collaboration
Progression of Meetings
Pop Quiz: Progression of Meetings
Pop Quiz: Clear/Unclear Communications
5. Communicating With RPM

Lesson Content

When Patients Need a Call from Physician (Handling Glitches)
Pop Quiz: When Patients Need a Call from Physician (Handling Glitches)
Communicate with the Doctor or Nurse Practitioner (Practice Clarity)
Pop Quiz: Communicate with the Doctor or Nurse Practitioner (Practice Clarity)
Be Able to Interpret Care Change If Any (Practice with Various Report/Chart)
Pop Quiz: Be Able to Interpret Care Change If Any (Practice with Various Report/Chart)
Resetting DMP Settings
Pop Quiz: Resetting DMP Settings
Educating the Patient (When They Do Not Want To Be Educated)
Pop Quiz: Educating the Patient (When They Do Not Want To Be Educated)
Pop Quiz: Communication with RPM
Assessment: Patient-Centered Communication